Disneyland drops Magic Key no-show penalty

ANAHEIM, Calif. — Disneyland will remove its Magic Key no-show penalty beginning Oct. 7, allowing pass holders to modify or cancel reservations until 11:59 p.m. PT on the day of a reserved visit, according to KTLA.

The change affects Magic Key holders who use the reservation-based pass program at Disneyland Resort in Anaheim. Park reservations will still be required, KTLA reported.

KTLA reported that Disneyland announced the change in an email to Magic Key pass holders. The no-show penalty will be removed beginning Oct. 7.

Under the updated policy, Magic Key holders may modify or cancel park reservations until 11:59 p.m. PT on the date they were scheduled to visit, according to KTLA.

Previously, pass holders who missed three reservations within a 90-day period faced a 30-day restriction on making new reservations or changing existing ones, KTLA reported.

Jill Estorino, Disneyland president, said in the email, "And I want you to know that we’re listening — your insights, ideas and experiences matter. You help us improve the experience for our guests as we imagine our future while honoring our past"

Disneyland launched Magic Key in 2021 after retiring its Annual Passport system, according to KTLA. The email also teased "Iconic Disneyland" Extras Unlocked offerings coming in 2027.

The update follows criticism from pass holders who said the no-show policy did not provide enough flexibility when unexpected situations arose, according to KTLA.